Tuesday 25 September 2007

Muhahahaha. I have a desk now. So to work.

Monday 17 September 2007

War Stories: Nor any drop to drink

Thursday afternoon, and someone has decided that the thing to do - right now - is dig a big hole in the floor beside the main bar. What's more, they've decided that once you've started going down there's only one way to go, and cut a water main in the process.

So, while four workmen and five bar staff try to stop the main floor flooding with mops, cardboard boxes and towels, one lucky guy gets to turn off the water supply to the building. Thing is, when you turn of the mains water supply, the sprinkler system sets off the fire alarm. Because the fire alarm has gone off - and this is not, funnily enough, a drill - we have to evacuate the building and wait for the fire brigade to arrive and check the building.

It all goes rather well, all things considered. The fire brigade have a look around, and they're pretty happy that nothing's on fire. So we start letting customers back in to the upstairs bar which is at least dry. On the downside, we still have one bar under an inch of water and no running water anywhere. All of this means we have no draught beers or mixer, and sooner or later the ice machines are going to start complaining. Because the water is off and the sprinkler system has triggered the fire alarm, the gas has shut off automatically and we have no food available, and a table of 25 booked in right about now.

Two and a half hours of bailing water later, we get the bar dry, the pipes fixed, the water back on and we reopen the main bar. Five hours after it all started, we've done four days work and we've still got a hole in the floor.

Spectacular.

Wednesday 5 September 2007

War Stories: Fifteen minutes

Really, I'm not going to lie to you. I can't fight. Not in the fisticuffs sense of the word, or at least not well. But tonight - which up to a point had been pretty good, really quiet and on course for cleaning up and home within fifteen minutes of closing - was touch and go for a moment. I served a group of out-of-towners a couple of minutes before we shut the bar. Twenty minutes later they were moaning about having to rush their drinks (we give customers fifteen minutes grace to finish their drinks we close), so we get the manager out and he tells them it's over. Go home. And so it goes for a couple of minutes, we just want them to go so we can go home.

And then someone says something, someone hears something and all of a sudden there's standing up and shoulders being squared and just for a second there's the manager, me and one other guy on the bar and there's four older, slightly drunk but pretty hefty dudes and...

It's over. No drama. Well, no more drama. They shift out, grumbling about the level of customer care , and we all take a deep breath and thank whatever it is we pray to because we don't get paid enough to get hit because someone can't finish a pint in fifteen minutes.